WISTECHMY SERVICES partnered with a multinational corporation to strengthen and streamline IT support across their APAC regional offices. With operations spread across multiple countries, the company faced frequent IT challenges, from device management to network connectivity, that slowed productivity and impacted employee experience. They needed a centralized IT support model that could deliver consistency, reliability, and scalability across different offices.

Our first step was to perform a comprehensive IT infrastructure assessment across all regional offices, identifying recurring pain points such as delayed support response times, inconsistent software updates, and gaps in endpoint security. We then designed and implemented a Managed IT Support framework that combined remote monitoring with on-site assistance when required. This ensured employees could get timely help regardless of location.

To enhance efficiency, we introduced a helpdesk ticketing system, enabling employees to log issues quickly and track progress transparently. We also established standard operating procedures for IT troubleshooting, patch management, and device lifecycle management to maintain consistency across all offices. For added security, we implemented endpoint protection, multi-factor authentication, and regular data backups to safeguard sensitive corporate information.

In addition, our team provided user training and knowledge-sharing sessions, empowering employees to handle basic IT issues independently and adopt best practices for secure digital work.

The new IT support model resulted in a significant improvement in response times, a reduction in recurring issues, and higher employee satisfaction across the APAC offices. The corporation now benefits from a unified IT environment that supports its operations seamlessly while maintaining high standards of security and compliance.

In the end, WISTECHMY SERVICES delivered more than just IT support — we provided a reliable foundation for smooth operations across a diverse regional network.